MEA - MidAtlantic Employers' Association

CATALOG of MEA PROGRAMS

OMS Audits
	Compliance Audits
		DOT Fleet Safety Audit
		Environmental Audit
		Fire Safety & Prevention Audit
		Health & Safety Compliance Audit
		Workers’ Compensation Audit
PHR/SPHR Human Resources Certification Program
	PHR/SPHR Human Resources Certification Program
		MEA’s PHR/SPHR 10-Week Prep Course
Public Seminars
	Administrative Support
		Getting Your Message Across!
		Professional Administrator
	Communication & Interpersonal Skills
		Business Writing with Emphasis on Emails*
		Handling Difficult People*
		NEW! American English Pronunciation (Accent Modification)
		NEW! Speaking Solutions: Effec. Bus. Commu. for Multinational Pros
		NEW! Successful Business Writing - Process and Product: An ESL Workshop
		New! Supervising a Diverse Workforce when Engilish is a Second Language
		Public Speaking: Powerful Presentation Skills†
		Successful Communication*†
	Computer Skills
		Adobe Dreamweaver CS3 - Level 1
		Adobe Flash CS3 - Level 1 (2 days)
		Crystal Reports XI Level 1 (2 days)
		Crystal Reports XI Level 2 (2 days)
		Microsoft PowerPoint: Tips, Tricks, & Shortcuts
		Microsoft® Access 2007 - New Features
		Microsoft® Access® 2003: Level 1
		Microsoft® Access® 2003: Level 2
		Microsoft® Access® 2003: Level 3
		Microsoft® Access®: Lab Day
		Microsoft® Excel 2003: Level 1
		Microsoft® Excel 2003: Level 2
		Microsoft® Excel 2003: Level 3
		Microsoft® Excel: Lab Day
		Microsoft® Office User Specialist Certification Preparation Program - ON-SITE
		Microsoft® PowerPoint 2003: Level 1
		Microsoft® PowerPoint 2003: Level 2
		Microsoft® Project 2003: Level 1
		Microsoft® Project 2003: Level 2
		Microsoft® Word 2003 - Level 1
		Microsoft® Word 2003 - Level 2
		Microsoft® Word 2003 - Level 3
		Microsoft® Word: Lab Day
		New! FrontPage 2003 - Level 1
		New! FrontPage 2003 - Level 2
		New! Microsoft® Excel 2007 - New Features
		New! Microsoft® Office 2003 - Tips and Tricks
		New! Microsoft® Office 2007 - Tips and Tricks
		New! Microsoft® PowerPoint 2007 - New Features
		New! Microsoft® Word 2007 - New Features
		New! Visio 2003 Professional - Level 1
	Customer Service
		Customers First: The Key to Business Success
		New! FISH! Spirit: The Path to Excellent Customer Service
		New! Give ‘Em the Pickle!
		Professional Telephone Skills
	Health, Safety & Environmental
		Forklift Operator Training (En Español)
		NEW! OSHA Sampling Standards
		Accident and Injury Investigation Techniques
		Adult, Child and Infant CPR with AED
		DOT HazMat Management
		Effective Safety Programs
		Ergonomics
		First Aid & Bloodborne Pathogen Training for Emergency Responders
		Forklift Operator Training
		Forklift Train-the-Trainer
		Inspections for Incident Prevention
		OSHA Basics
		Safety Committee: Implementation & Continuation*
		Workers' Compensation - Nuts & Bolts*
	Human Resources Management
		Avoiding Harassment in the Workplace* - Employee Module
		Avoiding Harassment in the Workplace* - Supervisor/Manager Module
		Basics of Compensation*
		Basics of Employee Benefits*
		Basics of Federal Employment Laws*†
		COBRA Administration Workshop*†
		Compensation Plan Design*
		Effective Employee Relations, Recognition and Performance Management*
		Essentials of Recruitment, Employment & Retention*†
		NEW! Designing & Implementing Paid Time Off Plans*
		NEW! Designing a Total Rewards Program to Fit Your Company Culture*
		NEW! Family & Medical Leave Act (FMLA) Workshop*
		NEW! HR "BOOT CAMP" - Basic Training*
		NEW! Writing Effective Job Descriptions: A Practical Guide*
	Leadership: Supervision and Management
		Accountability: Getting Your Employees to Do What They are Supposed to Do*†
		Awareness of Employer Liability for Supervisors and Managers*
		Coaching Skills for Managers and Supervisors*†
		Creating an Environment that Motivates*
		Critical Conversations: Having the "Hard to Have" Discussions*†
		Holding Your Employees Accountable*
		Leadership Skills for Today's Workforce*†
		Managing Change Successfully*†
		Managing People through Motivation*†
		NEW! Conflict Management*
		NEW! How to Lead Effective Meetings*
		NEW! How to Negotiate Effectively
		NEW! Problem Solving and Decision Making
		Professional Impact*†
		Supervision Basics†
		Teambuilding Skills*†
		Understanding Your Impact as a Leader using DISC Theory*
	Personal/Professional Development
		Juggling Multiple Priorities†
		Stress Management: How to Make It Work for You
	Quality Solutions
		5-S: Standardization for High Performance
		Basics of Lean: Applying Lean Methods and Tools
		Continuous Improvement via Structured Methods & Tools
		Internal Quality System Auditing Workshop
		NEW! Lean 101 for Controllers and CFOs†
		NEW! Lean Office for Controllers and CFOs†
		NEW! Value Stream Mapping for Controllers and CFOs†
		P.D.C.A. (Plan Do Check Act)
		Process Mapping - Productivity Improvement
	Sales
		Build and Mold your Model Employee
		Closing the Sale
		Cold Calling
		Identifying Prospect Problems
		Increasing Your Sales Team's Effectiveness
		Introduction to Prospecting: How to Find New Clients
		Strategic Account Management
		Systematic Selling
	Training Management & Development
		Planning, Developing and Managing Your Organization's Training (PDM)*
		ROI Workshop - Building a Business Plan for Training*
		Train-the-Trainer*